CONTACT US
CONTACT
support@muvmag.com
CUSTOMER SUPPORT HOURS
Monday – Friday 8:00 AM – 4:00 PM EST
Excluding the weekends and major holidays
FREQUENTLY ASKED QUESTIONS
You can check out as a guest, but there are perks to having an account including quicker checkout, an easy way to view your order status and history, and product discounts with a MÜV+ subscription.
You may edit or cancel your order any time before the order is processed. Due to the custom nature of most of our products, once you have received an order confirmation e-mail from us, we cannot make any further changes to your order.
Sign in to your account and visit https://shop.muvmag.com/my-account/orders/ to make any changes to your order
You can join the MÜV newsletter or follow us on social media to catch the last
Contact us if you have any issues with your transaction (such as a non-delivery or an item not being as described).
Any claims for damaged, defective, or misprinted items must be submitted within (5) days from the time the item was received.
For packages lost in transit, all claims must be submitted no more than (30) days after the estimated delivery date
Due to the custom nature of our products, we do accept returns, exchanges, or offer refunds unless the product arrived damaged or sent with some error.
Any returns or problems that occur because of an error on our part will be handled at our expense. We ask for a photo or video verification of the misprinted, damaged, or defective goods and we’ll gladly send a replacement at no cost to you.
If you would like an exchange or return a product without any defect (example: incorrect size), you will need to place a new order.
If an item is returned to our facility because of a shipping error or missed delivery, someone from our team will contact you regarding the return. We will gladly reship the item once any errors have been resolved, however, you will be responsible for the shipping cost. Unclaimed returns are donated after (30) days.
Orders are shipped via UPS, FedEx, USPS, and local courier, depending on the shipping address.
Our products are shipped from separate warehouse services and typically leave the warehouse in 2-5 business days after production lead time. Depending on the product, production times may vary between 5-30 business days (e.g. magazines typically leave the manufacturer between 7-14 days). These are only estimates, and we do not have any control over production once the order has been placed. Shipping times will vary on the shipping option chosen at checkout, warehouse location, and your destination. If you have not received tracking information or your product within (30) days, please contact us.
Since our shippers require a signature for some products, we recommend using an address where someone will be present to sign for the delivery. If the delivery is returned to us, the buyer will be responsible for re-order or re-shipment.
Once your order has shipped, we will send your tracking information. If you do not receive tracking confirmation after (10) business days from the day you completed your payment, please contact us.
You can also check your order status.
We are required by law to include taxes and duties. All import tax and duty fees will be covered at the buyer’s expense.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific destination or region.
We offer several payment methods to make your online purchases as convenient as possible. All payment transactions are calculated in USD, but may be converted to your local currency and are based on the exchange rate of the transaction date (may vary on the payment processor).
We offer several payment methods to make your online purchases as convenient as possible. All payment transactions are calculated in USD, but may be converted to your local currency and are based on the exchange rate of the transaction date (may vary on the payment processor).
PayPal
We accept PayPal payments for all registered PayPal users, PayPal Credit, and accept all major credit cards via PayPal.
Cryptocurrency
We proudly accept Bitcoin and Ethereum payments through Coinbase Commerce.
Credit Card
We accept all major credit cards including VISA, MasterCard and American Express and UnionPay via Stripe and Square.
Alipay
We accept Alipay payments for all users with a billing or shipping address in China (please select “China” as your billing or shipping destination during checkout).
Yeah, don’t even try, fam. We reserve the right to request and obtain credit card information from customers to ensure and verify online payment security. If the customer does not provide this information or if any transactions are found to be fraudulent by our processors, we reserve the right to cancel the order as well as the customer’s account. The requested information will be strictly confidential and used only for verification purposes.
All refunds will be credited to your original form of payment and may take additional processing time depending on your payment method and bank. Please see the estimated process times for refunds below.
Credit Card: 2-5 business days
PayPal: 2 business days
Coinbase: 2 business days
Alipay: 5 business days